The following Policies apply to the use of Erogenics, Inc. websites as well as all transactions conducted through an Erogenics, Inc. website.
Erogenics, Inc. does not sell, rent, lease, or give your personal information to other web sites or third party companies. When personal information (such as credit card numbers) is transmitted between e-commerce servers/sites to conduct the transaction, it is protected through the use of encryption, such as Secure Socket Layer (SSL) protocol. Erogenics, Inc. follows security standards, processes, and procedures that are designed to protect your personal information, and is validated by the payment card industry.
Feeldoe® and Realdoe® products routinely ship within 24 hours from the time an order is placed, excluding weekends and official holidays. Parcels are shipped by 2 – 3 day Priority US Mail, with Signature Confirmation, to all United States locations. This is our free standard service. US locations serviced by the US Postal Service include post office boxes and APO/FDO/DPO addresses.
Overnight service is available by request. State in the “Comments” section that you would like your order sent overnight, and agree to pay additional shipping charges added to your credit card, and your order will be shipped by Overnight US Mail. The charges will be the actual amount of the postage without any additional or hidden fees.
A shipping charge is automatically added by the shopping cart provider, eProcessing Network, at an equal flat rate for all countries, and does not include tariffs, import duties, VAT, or non US taxes, which are the responsibility of the purchaser. Foreign deliveries are made by International Express U.S. Postal Service in 3 – 7 days from the time the order is placed, excluding weekends and official holidays. Faster foreign service is not available. Tracking numbers and customs declaration dispatch numbers are available by request.
To make a request, please submit “Comments” with your order on the shopping cart, or email us. We are not responsible for delays by your country’s customs officials. If your parcel has not arrived as swiftly as it should, please obtain your customs dispatch number from us by email and contact your customs office to determine why they have delayed your swift delivery!
Additional Shipping Notes:
Undeliverable items will be handled by U.S. Postal Service policies and procedures. Please visit www.usps.com for details, and to track foreign and domestic parcels once your tracking number is obtained. Erogenics, Inc. is not responsible for lost or damaged parcels though we will assist you with filing a claim against the U.S. Postal Service which does provide insurance on all domestic priority parcels and international express parcels.
NOTE: We no longer ship to Taiwan, China, Indonesia, or the Kingdom of Bahrain. Customs Offices have denied entrance of products.
Consideration given to a return or credit refund is handled on a case by case basis. Under no circumstance will an open package item be accepted. No return merchandise will be accepted without a (RMA) Return Material Authorization. In the case of an approved return or approved size or model exchange, you may be charged a nominal restocking fee at our discretion up to but not to exceed 15% of the purchase price. Please phone us during business hours at the number provided on our About Us site page, eastern standard time, or Email GRITS@FEELDOE.COM to make your request.
If you desire to stop a shipment, please reply to the email address from which your order acknowledgement was sent to your in-box. We can not guarantee that any shipment may be stopped since we process orders very swiftly.
In the event you inadvertently duplicate your order or do not supply a valid security code or enter unverifiable information while placing your order, we will attempt to void the erroneous transaction in its entirety prior to the automated movement of funds. Should we not be able to void such a transaction prior to the movement of funds, a refund will be issued, less $5.00 applied to cover processing, banking, and shopping cart fees. In such cases, except for a duplicate order, we will email you, explaining why your order was rejected, and request that you place the order again with appropriate corrections. We reserve the right to reject an order at our discretion in our effort to thwart possible internet fraud.
Product Quality Assurance:
Our products are manufactured in the U.S.A. in a certified Clean Room to current globally accepted ISO standards. The silicone material is Class VI Pharmacopoeia grade which means it is certified for medical implant standards.
Erogenics, Inc. is a licensed Florida Corporation with offices located at 1643 Williamsburg Square, Lakeland, FL 33803 in the United States of America. Our sales are internet based via fully accredited web sites.
All items offered for sale are novelty items only, and only for consenting adults. To view this web site you must be an adult, take full responsibility for accessing content, purchasing and using product(s), and agree to indemnify Erogenics, Inc. from claims, liabilities, losses, arising from use of product(s).
Patented strapless dildos known by our trade names, Feeldoe®, Realdoe®, and Feelbuck®, are Made In America. Erogenics, Inc. is the sole owner of the registered trademark names in multiple countries, and owns the relative patents, including but not limited to 5,690,603. Tantus, Inc. is an authorized distributor. The smiley mark featured on this web site and other sites operated by Erogenics, Inc. is a registered trademark, as is the phrase, “Made for a woman by a woman”. Products offered for sale are novelty items only.
All Rights Reserved by Erogenics, Inc. ©2003 – 2018
To report possible patent and/or trademark infringement, please email: WebMistress@feeldoe.com